Retail and Google My Business: Attract Local Shoppers

Jul 8, 2024 | Uncategorized

In today’s competitive retail landscape, local businesses need to leverage every tool at their disposal to stand out and attract customers. One of the most effective and often under-utilised tools is Google My Business (GMB). For retail businesses, optimising your GMB profile can significantly enhance your online presence and drive local shoppers to your store. Here’s how to make the most of GMB for your retail business.

Showcase Product Categories

When potential customers search for products online, they often start with a general search query. By categorising your products on GMB, you make it easier for these shoppers to find what they’re looking for in your store.

How to Do It
Detailed Product Listings: Include detailed descriptions, prices, and high-quality images for each product category. Ensure that your product listings are updated regularly to reflect current stock and new arrivals.

Keywords: Use relevant keywords in your product descriptions to improve your visibility in local searches. Think about the terms your customers are likely to use when searching for your products.

Attributes: Utilise GMB’s attributes to highlight specific features of your products, such as “eco-friendly,” “handmade,” or “locally sourced.”

Highlight In-Store Promotions

Why It Matters
Promotions and special offers are key drivers of foot traffic. By highlighting these on your GMB profile, you can entice potential customers to visit your store.

How to Do It
Posts: Regularly use the Posts feature to announce sales, discounts, and special events. Posts can include images, descriptions, and links to more information, and they appear prominently on your GMB profile.

Events: Create events for special promotions and sales. This not only informs your customers but also creates a sense of urgency and excitement around your offers.

Offer Details: Provide clear details about your promotions, including dates, terms, and any exclusions. The more information you provide, the easier it is for customers to take advantage of your offers.

Manage Click-and-Collect Options

Why It Matters
Click-and-collect is an increasingly popular shopping method that combines the convenience of online shopping with the immediacy of in-store pickup. Highlighting this option on your GMB profile can attract busy shoppers looking for a quick and easy shopping experience.

How to Do It
Services: Clearly list click-and-collect as a service on your GMB profile. Make sure to provide details on how the service works, including how customers can place orders and what they need to do when they arrive for pickup.

FAQs: Add a section to your GMB profile addressing common questions about your click-and-collect service. This can include information on order times, pickup locations, and any related fees.

Reviews: Encourage customers to leave reviews about their click-and-collect experience. Positive reviews can build trust and attract more shoppers to use this service.

Additional Tips for GMB Optimisation

Accurate Information: Ensure that your business name, address, phone number, and hours of operation are always accurate and up-to-date. Inaccurate information can frustrate customers and lead to lost sales.

Photos: Regularly update your GMB profile with high-quality photos of your store, products, and staff. Visual content helps customers get a feel for your store and can make your listing more appealing.

Engage with Reviews: Respond to customer reviews promptly, both positive and negative. Engaging with your customers shows that you value their feedback and are committed to providing excellent service.


Optimising your Google My Business profile is a powerful way to attract local shoppers and drive foot traffic to your retail store. By showcasing your product categories, highlighting in-store promotions, and managing click-and-collect options, you can enhance your online presence and make it easier for customers to find and choose your business. Start leveraging GMB today to give your retail business the competitive edge it needs in the digital age.

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